Privacy Statement.

HEL Performance Privacy Statement 

The following statement explains our policy regarding the personal information we collect about you.

1. Statement of intent
2. Information on visitors
3. What is a cookie?
4. Submitting personal information
5. Access to your personal information
6. Users 16 and under
7. How to find and control your cookies
8. How do you know which sites use cookies?
9. How to see your cookie code

1. Statement of intent

From time to time, you may be asked to submit personal information about yourself (eg name and email address etc) in order to receive or use services on our website. Such services include newsletters, quotations, catalogue requests and email messages.  

By sending your details, you enable HEL Performance and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. HEL Performance will act in accordance with current legislation and aim to meet current Internet best practice. [Top]

2. Information on visitors

We only obtain an overview of information on our visitors and do use cookies. The information which we collect on visitors to our site includes the time and date of visit, IP address, operating system, browser, screen resolution and  colour depth. These details are non personal and are only used by HEL Performance to offer a better service to our visitors by use of non-personal statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. [Top]

3. What is a cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. [Top]

4. Submitting personal information

When you supply any personal information to HEL Performance (eg for competitions, quotes or for personalised services) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it. Any information you provide to HEL Performance will only be used by our company. It will never be supplied to anyone outside HEL Performance without first obtaining your consent, unless we are obliged by law to disclose it. We will hold your personal information on our systems for as long as you use the service you have requested. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

5. Access to your personal information

You have the right to request a copy of the personal information HEL Performance holds about you and to have any inaccuracies corrected. (We charge 10 for information requests.) Please address requests to the Data Protection Officer. [Top]

6. Users 16 and under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the HEL Performance website. Users without this consent are not allowed to provide us with personal information.

7. How to find and control your cookies

If you're using Netscape 6.0:
On your Task Bar, click:
1. Edit, then
2. Preferences
3. Click on Advanced
4. Click on Cookies [Top]

If you're using Internet Explorer 5.0 or 5.5:
1. Choose Tools, then
2. Internet Options
3. Click the Security tab
4. Click on Custom Level
5. Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate. [Top]

If you're using Internet Explorer 4.0:
1. Choose View, then
2. Internet Options
3. Click the Advanced tab
4. Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies. [Top]

In Internet Explorer 3.0:
You can View, Options, Advanced, then click on the button that says Warn before Accepting Cookies.

If you're using Netscape Communicator 4.0:
On your Task Bar, click:
1. Edit, then
2. Preferences
3. Click on Advanced
4. Set your options in the box that says Cookies.
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8. How do you know which of the sites you've visited use cookies?

If you're using Netscape 6.0:
On your Task Bar, click:
1. Edit, then
2. Preferences
3. Click on Advanced
4. Click on Cookies
5. Click the View Cookies button

If you're using Internet Explorer 5.0:
1. Choose Tools, then
2. Internet Options
3. Click the General tab
4. Click Settings
5. View Files

If you're using Internet Explorer 4.0:
On your Task Bar, click:
1. View, then
2. Internet Options
3. Under the tab General (the default tab) click
4. Settings
5. View Files.

If you're using Internet Explorer 3.0:
On your Task Bar, click:
1. View
2. Options
3. Advanced
4. View Files.

If you're using Netscape Communicator 4.0:
Netscape bundles all cookies into one file on your hard drive. You'll need to find the file, which it calls Cookie.txt on Windows machines. [Top]

9. How to see your cookie code

Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. [Top]